Almost Half a Year and Still Waiting for an Apology

To Convoy and PIBA:

It has been nearly half a year since Leung Chung Yan first asked for her money back. Why has it taken so long to get an apology and a refund? What does this say about Convoy’s quality of service? Its moral standards? What does it say about the seriousness of PIBA’s self-regulatory mission? These are rhetorical questions, the answers of which are obvious.

I would appreciate an update about the current state of PIBA’s investigation of Convoy. I am also still waiting for Convoy to offer an admission of mis-selling, an apology, and a refund for Ms. Leung.

I hope Convoy and PIBA will please respond sometime before 2014, but preferably before Friday.

Still waiting,

Lindell Lucy

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